Privacy Policy

1. Introduction

Eviella Craft Studio ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Personal Information

We may collect the following personal information from you:

• Name and email address
• Phone number
• Postal address
• Payment information (UPI ID)
• Order history and preferences
• Messages and inquiries you send to us

Automatically Collected Information

When you access our website, we may automatically collect:

• Browser type and version
• IP address
• Pages visited and time spent on each page
• Referring/exit pages
• Device information (type, OS, unique identifiers)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process your orders and deliver products
• To send order confirmations and updates
• To respond to your inquiries and customer service requests
• To send promotional emails and newsletters (with your consent)
• To improve our website and services
• To prevent fraudulent transactions
• To comply with legal obligations
• To analyze usage patterns and trends

4. Data Security

We implement comprehensive security measures to protect your personal information, including:

• SSL encryption for all data transmission
• Secure payment processing
• Access controls and authentication
• Regular security audits
• Restricted access to personal information

However, no method of transmission over the Internet is completely secure. We cannot guarantee absolute security of your information.

5. Sharing Your Information

We do not sell, trade, or transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with third parties who assist us in operating our website and conducting our business (e.g., payment processors, shipping providers)
• Legal Requirements: We may disclose information if required by law or in response to legal processes
• Business Transfers: If we are involved in a merger or acquisition, your information may be transferred as part of that transaction

6. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize you, remember preferences, and understand how you use our website.

You can control cookie settings through your browser preferences. However, disabling cookies may limit the functionality of our website.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal requirements
• Opt-out: You can opt out of marketing communications by clicking the unsubscribe link in emails

8. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: